1. CUSTOMER REGISTRATION
The buyer is responsible for the accuracy and completeness of the data entered during registration. If there is any change that he made during registration, he is obliged to immediately update the account in order to inform us about the changes.
2. SALES AND PRODUCTS
The price is clearly stated and represents the retail price including product tax, expressed in HRK.
The minimum amount of an individual order is HRK 50.00.
The discount is clearly indicated, and contains the price before the discount and the price during the discount.
We try to show the actual appearance of the product with photos of the product, but it does not necessarily correspond to reality. Our productsare made by hand and certain deviations will always exist.
The composition of the product, stated in the product details corresponds in reality and in its entirety to the composition of the product being sold.
In the event that due to a large number of orders, the condition in the warehouse is not well registered, there is a possibility that it will not be available after processing. In that case, we will inform the customer about the shortage, about the period in which the product will be available, and offer the choice to cancel the purchase, wait until the product is available. Or replacing the product with an available product.
Buying from our online store is easy and fast. Add the products you want to the cart, go to the checkout where you enter your delivery details, select a payment method and confirm the purchase.
We currently offer two payment options:
Internet banking / general payment slip
You can make the payment via Internet banking or via a general payment slip at the bank counter, post office, etc.
Opg Dežmalj, Nikice Gundića 75, 23242 Posedarje
Call number: your order number
It is done only when taking over the goods. The cost of payment by cash on delivery is 5.00 kn per package.
We send packages to the entire territory of Croatia. The delivery price is in accordance with the rules of courier services.
DPL-35.00kn for all types of payments except for cash on delivery where 5.00kn is an additional fee for the basic price of postage. Postage for orders over 300.00kn is free, except for cash on delivery where 5.00kn is charged to the courier service for payment on the doorstep.
All orders will be processed and prepared by delivery services for delivery within 7 working days, since we only make products to order … as soon as the package is sent to the customer’s address, the customer will receive an e-mail or SMS notification.
Personal collection is possible in our shop, by calling 098992614, at the address Nikice Gundića 75, 23242 Posedarje.
7. RETURN / COMPLAINT
The buyer has the right to return the product in the following cases: delivery of products not ordered; delivery of expired products; delivery of a product that has a defect or damage.
Upon receipt of the product, the customer is obliged to check the correctness of the order and if something is missing, it should be immediately reported to the supplier, because we do not accept subsequent complaints.
If the buyer has a justified complaint about the delivered products, he is obliged to inform the seller in writing and return the products in the condition in which they were delivered to him and in the original packaging, otherwise he loses the right to a refund.
The seller will refund or replace the product within 15 working days from the date of receipt of the returned product upon approved complaint.
In the case of a refund, the seller will return to the buyer only the amount paid for the sale, and not the additional costs of delivery, bank transfer, cash on delivery, etc.
8. LIABILITY FOR MATERIAL DEFICIENCIES
Material defects of the product will be resolved by the party in accordance with the Law on Obligations.